Monitoring

EPICOR

DASHBOARD

Overview
Designed issue tracking and crisis management dashboard for EPICOR, enabling proactive monitoring of POS systems and CRM platforms across thousands of retail locations. Reduced response time from 4 hours to 15 minutes.
Details
Role: UX Designer
Client: Epicor
Impact: 16x Faster Incident Response

THE CHALLENGE

Design a quick and easy way to proactively monitor the health of thousands of Point of Sale and CRM systems. Combine disparate data into intuitive visualizations to reduce ticket creation time and ensure maximum uptime for retailers.

DESIGN APPROACH

  • 01 Whiteboarding sessions to understand complex retail workflows.
  • 02 Analyzed existing processes to identify system bottlenecks.
  • 03 Created intuitive data visualizations for health metrics.
  • 04 Designed prioritization system for critical system failures.
  • 05 Rapid prototyping and iteration with technical stakeholders.

KEY IMPACT

15 Min Avg. Response Time
1000s Monitored Locations
Billions Transactions Impact
16X Efficiency Boost

PROJECT GALLERY

Epicor Dashboard in use at Data Center
Epicor Dashboard UI Charts
Epicor Whiteboard Brainstorming
Epicor Dashboard Wireframe
Epicor Companies List Wireframe
Epicor Companies List High-Fidelity
Epicor Dashboard Issue Tracking

KEY LEARNINGS

"Good data visualization can transform how teams respond to crises. By designing interfaces that prioritize critical information and reduce cognitive load, we can dramatically improve response times and prevent larger issues."