FinTech AI

CAPITAL

ONE

Overview
Led design teams across AI-Driven Card Acceptance Prediction and Business Discount platforms within Commercial Business Payments. Responsible for hiring and cross-functional design delivery.
Details
Role: Sr. Design Manager
Team: 5 Senior Designers
Focus: AI-Driven Decisioning

THE CHALLENGE

Design intuitive interfaces for complex AI-driven financial products that help business owners make data-informed decisions about payment acceptance and discount optimization in a highly regulated landscape.

DESIGN APPROACH

  • 01 Conducted extensive user research with business owners.
  • 02 Collaborated with data scientists to simplify AI predictions.
  • 03 Established design systems for enterprise banking products.
  • 04 Led workshops to align product, engineering, and design.
  • 05 Balanced rapid innovation with strict financial compliance.

KEY IMPACT

5+ Senior Designers Led
2 Key AI Platforms
Global Enterprise-Scale Impact
AI Decisioning Focused

PROJECT GALLERY

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KEY LEARNINGS

"Leading design in a highly regulated industry requires balancing innovation with compliance. The key to success is building trust with users through clear communication of complex financial concepts and maintaining consistent, accessible design patterns."